SolTech Hub

AI Customer Assistant Chatbot

Intelligent customer support & conversation automation

Customer Assistant Chatbot multi-task automation

Project Overview

Designed and implemented an AI-powered customer assistant chatbot for handling inquiries, order status checks, product recommendations, and instant support. The solution reduced support ticket volume by 35% with 24/7 automated resolution.

Key Features

  • Natural language understanding
  • Multi-channel integration (web, mobile, social)
  • Contextual conversation handling
  • Seamless human handoff
  • Analytics and performance tracking
  • Continuous learning capabilities

Technologies

Python
TensorFlow
NLP
Azure Bot Service
Node.js
MongoDB

Project Link

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Customer Assistant Chatbot multi-task automation
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